Return and Refund Policy

Last updated: 30 October 2026

1. Order cancellations

You can cancel an order free of charge any time before production has started, by contacting anmol@foreexcel.com or +91 73789 12534 with your order number. Once your artwork proof has been approved and production has begun, the order cannot be cancelled, as it is being made specifically for you.

2. Customized and personalized products

Products that are printed, engraved or personalized to your specification (your logo, photo, name or custom artwork) are made to order and are not eligible for return or exchange once production has started, except in the cases covered under “Defective or incorrect items” below. This is standard practice for custom-manufactured goods.

3. Defective, damaged or incorrect items

You are eligible for a free replacement or full refund if:

• The item arrives damaged or defective in material or workmanship.
• The item received does not match your order (wrong product, wrong print, wrong color/size).
• The print quality has a clear, visible defect not present in the approved digital proof.

To claim this, contact us within 48 hours of delivery at anmol@foreexcel.com with your order number, a description of the issue, and clear photos/video of the product and its packaging. We will review your claim within 2 business days and arrange a free reprint, replacement, or refund, at your preference.

Please note: minor variations in color or placement within normal printing tolerance, as explained in our Terms and Conditions, are not considered defects.

4. Non-customized (stock) products

For products ordered without any personalization, you may request a return within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Return shipping costs for change-of-mind returns are borne by the customer unless the return is due to our error.

5. Non-returnable situations

• Change of mind on a customized or personalized product after production has begun.
• Damage caused by misuse, improper cleaning, or normal wear and tear after delivery.
• Claims raised more than 48 hours after delivery for defects, or more than 7 days for stock-item returns.

6. Refund process and timelines

Approved refunds are issued to your original Razorpay payment method (card, UPI, net-banking or wallet). Once approved, refunds are initiated within 3 business days and typically reflect in your account within 5–7 business days thereafter, depending on your bank or payment provider. You’ll receive an email confirmation once the refund is initiated.

7. How to request a return, replacement or refund

Email us at anmol@foreexcel.com or call +91 73789 12534 with:

• Your order number (found in My Orders or your confirmation email).
• The reason for your request.
• Photos or video of the item, if it’s damaged, defective or incorrect.

8. Contact us

Let’s Print Anything, Vantage-C Tower by Bramha Corp, Opposite Police Chowki, 901 & 905, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021, India.